RSK audits our emissions as part of our CarbonNeutral® certification. Recognition of our environmental best practiceĪt Shred Station, we track our environmental impacts with our carbon-offsetting partners, RSK. This was awarded to us by Feefo due to our overwhelming 97% positive customer feedback in 2021. This dedication to our customers earned us the Feefo Gold Trusted Service Award. Lead the industry through customer service and innovation.We want our customers to feel confident about data destruction.We don’t try and push our customers into getting a service above what they would genuinely require to securely destroy their confidential materials. Using the acronym SHRED (Sincere, Helpful, Responsible, Engaging and Dependable), we teach our teams to keep the customer’s needs at the centre of communications, giving them helpful and sincere solutions to their shredding requirements.
#Shred it customer service how to#
When we have a new member of the customer service team join, they are taught about our values and how to engage with customers. Whether our customer is a private domestic customer with a few boxes to shred or a multi-site national commercial customer with weekly shredding services, they can expect the same dedication and professionalism from our customer service team. Our customer experience is at the centre of everything we do.įirst and foremost, we treat all customers the same. Our award-winning customer service is built around how we can deliver and exceed our customers’ expectations. Shred Station is an award-winning shredding service provider, bringing eco-friendly shredding options to homes and businesses across the UK. Surcharges & the new regulations – explained for Shred Station services.Simple guide to GDPR compliance & data destruction.Mobile (on-site) and off-site shredding: what’s the difference?.Social Media Competition Terms & Conditions.Eco-friendly Confidential Document Destruction.Domestic Shredding for Private Individuals.intrusion detection and environmental control systemsĪfter securely shredding your documents, we recycle all shredded material, and we provide a “Green Report” to demonstrate your contribution to global sustainability efforts.
24x7, closed-circuit television surveillance cameras.Iron Mountain shred facilities provide some of the industry’s more advanced systems to safeguard your information, including: They’re experts in their field and take pride in knowing they’re not just shredding documents-they’re protecting your business. Iron Mountain shred personnel pass comprehensive background checks and receive rigorous, ongoing training on secure shredding services. Our InControl technology captures key information at the time of shred service at your location - including barcode scanning, shred container volume capture, and electronic signature and time/date stamp- providing you greater control and, more importantly, the peace of mind that comes from knowing your sensitive information is always secure. Our operating shredding procedures and secure chain-of-custody processes are validated through decades of experience. Learn more Proven workflows that deliver the highest level of security By reviewing this report and identifying key trends over time, you’ll be able to correct potential compliance issues before they impact your business and identify opportunities to reduce costs. Our Shred Usage Report is a valuable tool, providing the insight you need to better manage your program. On-demand reports that help you manage compliance and reduce the cost of your shred program Make on-demand shredding service requests, add or close locations and change the frequency of your shredding service.Manage your shredding services by viewing schedule visits and pending shredding orders at your convenience.
#Shred it customer service free#
With the free Iron Mountain Connect online portal you’ll be able to: NAID’s AAA-certification from i-SIGMA ensures Iron Mountain meets the highest legal and compliance regulations required for secure information destruction. NAID from i-SIGMA is the only recognized independent source for security and ethics standards in the document destruction industry. Here’s why you should choose Iron Mountain. Protect your brand and reduce information risk with Iron Mountain There’s a lot of options out there when it comes to choosing a document shredding service.
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